Unable to Create Partial Write Off
(Doc ID 2857198.1)
Last updated on JULY 26, 2024
Applies to:
Oracle Financial Services Revenue Management and Billing - Version 3.2.0.0.0 to 3.2.0.0.0 [Release 3.2]Information in this document applies to any platform.
Symptoms
On : 3.2.0.0.0 version,
In write off, after selecting bill, click on Edit button and then try to modify amount in Edit request screen.
Below error is thrown while creating partial write off.
ERROR
-----------------------
"The server has encountered a problem. Your request cannot be processed Please try again."
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Refund/Write Off Request;
2. Action 'Write Off' and Status 'Draft';
3. Select any existing record and click on hyperlink (REFUND/WRITE OFF REQUEST INFORMATION);
4. Under Write Off Details section select the record and Click on Edit button;
5. Change one amount in 'REQUEST AMOUNT' column and click 'Save' button.
It gives system error.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |