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Unable to Create Partial Write Off (Doc ID 2857198.1)

Last updated on MARCH 25, 2022

Applies to:

Oracle Financial Services Revenue Management and Billing - Version to [Release 3.2]
Information in this document applies to any platform.


On : version,

In write off, after selecting bill, click on Edit button and then try to modify amount in Edit request screen.

Below error is thrown while creating partial write off.

"The server has encountered a problem. Your request cannot be processed Please try again."

The issue can be reproduced at will with the following steps:

1. Go to Refund/Write Off Request;
2. Action 'Write Off' and Status 'Draft';
3. Select any existing record and click on hyperlink (REFUND/WRITE OFF REQUEST INFORMATION);
4. Under Write Off Details section select the record and Click on Edit button;
5. Change one amount in 'REQUEST AMOUNT' column and click 'Save' button.
It gives system error.


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