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Unable to Create Partial Write Off (Doc ID 2857198.1)

Last updated on MARCH 25, 2022

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 3.2.0.0.0 to 3.2.0.0.0 [Release 3.2]
Information in this document applies to any platform.

Symptoms

On : 3.2.0.0.0 version,

In write off, after selecting bill, click on Edit button and then try to modify amount in Edit request screen.

Below error is thrown while creating partial write off.

ERROR
-----------------------
"The server has encountered a problem. Your request cannot be processed Please try again."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Refund/Write Off Request;
2. Action 'Write Off' and Status 'Draft';
3. Select any existing record and click on hyperlink (REFUND/WRITE OFF REQUEST INFORMATION);
4. Under Write Off Details section select the record and Click on Edit button;
5. Change one amount in 'REQUEST AMOUNT' column and click 'Save' button.
It gives system error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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