My Oracle Support Banner

Send Email Action Is Not Working (Doc ID 2857612.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

In ECM, when the user select 'send email' in the take action screen and click on the Save button pop is showing with a below message

You are attempting to send an email. But an email id is not available for you. The action cannot be performed.
The email to which you are attempting to send an email is not an authorized domain for email distribution.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.