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"Convert To Non Outage" Action Changes the Event to Wrong Work Queue When 'recalcTroublequeueOnClueUpdate' Rule is Set to 'No' (Doc ID 2857650.1)

Last updated on MARCH 22, 2022

Applies to:

Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Oracle Network Management for Utilities - DMS - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.1.0 version,

The system seems to always recalculate the trouble queue even when 'recalcTroublequeueOnClueUpdate' is set to 'No'.

The work queue should not change when an outage is changed to a non-outage

The issue can be reproduced at will with the following steps:
1. Set 'recalcTroublequeueOnClueUpdate' to 'no'.
2. Setup default trouble queue for Power On trouble code in CALL_QUALITY table.
3. Submit a call to create an outage.
4. Assign the created outage to a work queue different from the default trouble queue used on step 2.
5. Select the outage and use Confirm to Non-Outage action in Work Agenda.

Expected result: The outage event becomes non-outage. Work queue remains unchanged.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Fix Description
 Migration
References


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