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Case Creation Page In 2.8 Loads 3 Times Slower Than 2.7 (Doc ID 2858491.1)

Last updated on APRIL 01, 2022

Applies to:

Oracle Utilities Framework - Version 4.4.0.3.0 to 4.4.0.3.0 [Release 4.4]
Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]
Information in this document applies to any platform.

Symptoms

On : CCB 2.8.0.0.0 version, ENV - Environment

Case Creation Page In 2.8 Loads 3 Times Slower Than 2.7.

ACTUAL BEHAVIOR:
------------------------------
User is noticing that the page for CASE creations takes upward of 10+ seconds in 2.8.

EXPECTED BEHAVIOR:
--------------------------------
User would like to make sure that the performance for 2.8 is comparable to 2.7 all across the board. Though this is particular to the initial page loading for CASE CREATION.

STEPS:
----------
1. Click on ADD CASE - performance is fine
2. A pop-up box appears - performance is fine
3. Drop down dialog box with all CASE type appear - performance is fine
4. Select the CASE TYPE - screen freezes for 10+ seconds not allowing user to toggle to next fields to enter data.
5. For user, there are about 25 characteristics and about 18 characteristics are FK or pre-defined values.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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