File Viewer Does Not Render Stamps Properly For PDF Files (Doc ID 2858512.1)

Last updated on MARCH 29, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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The file viewer does not render stamps created in Adobe for PDF files.

The object is oversized when previewed in Unifier. The issue happens in both Chrome and Edge. The Stamp looks correct when the PDF file is opened in Adobe.

EXPECTED BEHAVIOR
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When viewing PDF files that have Stamps in Unifier, the stamp should show the same size as it views in Adobe Reader.

STEPS
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The issue can be reproduced at will with the following steps:

To create the stamp, in Adobe Acrobat Reader:

1. Open any PDF
2. Go to Tools tab > Stamp
3. From Stamp toolbar: Custom Stamps > Create
4. Browse for a PDF file > OK
5. Choose any Category and Name > OK.

To add the stamp:

1. From Stamp toolbar: Stamp > applicable Category
2. Find the Custom Stamp created from above > Complete
3. Stamp is added to document. Save the file.

In Unifier:

1. In a Business Process (BP)  record, attach the file from above steps
2. In the BP record attachment tab, double click on attachment to view it
3. Notice the Stamp is oversized.

Cause

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