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Reversal Write-off Is Not Working When The Payment Is Reversed For Write-off Account (Doc ID 2858730.1)

Last updated on APRIL 07, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Accounts Receivable (AR)

ACTUAL BEHAVIOR
---------------
The write off reversals are not triggered for payment reversals of payments that are done before account write-off.

EXPECTED BEHAVIOR
-----------------------
User needs to reverse the original payment made.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1)create account with Plan 1
2)Bill account (total bill $25.90)
3)Make payment of $15.90 (Allocate the payment in payment tool)
4)Write-off account  for 10$ (/profile/writeoff created)
5)Reverse payment

PCM_OP_BILL_REVERSE_PAYMENT
---------------------------
0 PIN_FLD_POID       POID       [0] 0.0.0.1 /account 161659 0
0 PIN_FLD_ITEM_OBJ       POID [0] 0.0.0.1 /item/payment 334673747309155985 2
0 PIN_FLD_PROGRAM_NAME    STR [0] "Test"
0 PIN_FLD_PAY_TYPE       ENUM [0] 10001

Actual Results:
Only one /item/writeoff is there
/item/cycle_forward  DUE is not set 0

Expected Results:
Two /item/writeoff should be there
/item/cycle_forward DUE should set 0

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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