View Screen in Allocation History Spinning / Hanging for Selected Allocation (Doc ID 2859016.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

In the Allocation History screen, when selecting an Allocation and clicking on the View button, the screen that opens hangs with a spinning symbol / hourglass.

When checking the web server nohup.out, the following error exists:

rulename:::<ALLOCATION RULE NAME>
<[ServletContext@1810353877[app:<APP> module:/<APP> path:null spec-version:3.1]] Servlet failed with an Exception
java.lang.IndexOutOfBoundsException: Index: 20, Size: 20
        at java.util.ArrayList.rangeCheck(ArrayList.java:659)
        at java.util.ArrayList.get(ArrayList.java:435)
        at jsp_servlet._fsapps._pft.__allochistory._jspService(__allochistory.java:3439)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:295)
        Truncated. see log file for complete stacktrace
>

Additionally, the following error exists in the web server fsapps.log:

[11-02-22 16:25:55,944 GMT PM] [ERROR] [WEB] [FSAPPS] Exception while getting Client IP->null
java.lang.NullPointerException: null
       at com.ofs.aai.client.AAIRequestInfo.getUserWStationDetails(AAIRequestInfo.java:12) ~[aai-common-client.jar:?]
       at com.ofs.fsapps.commonapps.commonServices.util.AuditTrailLogging.getClientIP(AuditTrailLogging.java:34) [commonapps_core-ws.jar:?]
       at com.ofs.fsapps.pft.util.PFTAuditLogger.getClientIP(PFTAuditLogger.java:45) [PftApp.jar:?]
       at com.ofs.fsapps.pft.action.clsActAllocationHist.fnView(clsActAllocationHist.java:1238) [PftApp.jar:?]
       at jsp_servlet._fsapps._pft.__allochistory._jspService(__allochistory.java:2428) [jmmdwz/:?]
       at weblogic.servlet.jsp.JspBase.service(JspBase.java:35) [com.oracle.weblogic.servlet.jar:12.2.1.4]
       at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:295) [com.oracle.weblogic.servlet.jar:12.2.1.4]
       at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260) [com.oracle.weblogic.servlet.jar:12.2.1.4]
       at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137) [com.oracle.weblogic.servlet.jar:12.2.1.4]
       etc.

The View screen never loads for the selected Allocation. 

The issue does not occur for all allocations.

Cause

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