My Oracle Support Banner

Unable To See Alert Details In EDQ Case Management (Doc ID 2860456.1)

Last updated on NOVEMBER 25, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Symptoms

User unable to see the alerts in the case management after upgrading the  EDQ version to  EDQ 12.2.1.4 version in OWS version
User is able to see matching details in case management. But on click of the alert no details displayed , its blank.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.