Trouble Summary Is Blank If There Are Orphan Control Zones
(Doc ID 2860609.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.2.0 [Release 2.5] Oracle Network Management for Utilities - DMS - Version 2.5.0.1.0 to 2.5.0.2.0 [Release 2.5] Information in this document applies to any platform.
Symptoms
On : 2.5.0.1.0 version,
Trouble Summary not populating any data
The following errors are in the TSService log:
02/14/22 09:55:06: 0x7f6f248bd700,ctp=0xf1ec38,"updateData" **ERROR** bad control zone structure at ncg 2000094 02/14/22 09:55:06: 0x7f6f248bd700,ctp=0xf1ec38,"updateData" **ERROR** SummaryInfo.C:558: no control zone information available, only total count will be calculated 02/14/22 10:05:02: 0x7f6f21872700,ctp=0xebe728,"updateData" **ERROR** bad control zone structure at ncg 2000094 02/14/22 10:05:02: 0x7f6f21872700,ctp=0xebe728,"updateData" **ERROR** SummaryInfo.C:558: no control zone information available, only total count will be calculated 02/14/22 10:15:02: 0x7f6f21872700,ctp=0xebe728,"updateData" **ERROR** bad control zone structure at ncg 2000094 02/14/22 10:15:02: 0x7f6f21872700,ctp=0xebe728,"updateData" **ERROR** SummaryInfo.C:558: no control zone information available, only total count will be calculated 02/14/22 10:25:02: 0x7f6f21872700,ctp=0xebe728,"updateData" **ERROR** bad control zone structure at ncg 2000094
Changes
Cause
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