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AFTER MERGE THE CASE, THE TRANSACTION DETAILS ARE NOT COMING (Doc ID 2860785.1)

Last updated on JUNE 15, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

When we tried to merge cases the account, customer and event details are getting merged but the transaction details are not getting merged.

Steps to Reproduce Problem
--------------------------
Open a case >> go to relationship tab> add cases> merge.
Once merged, go to the transaction tab and check whether Transactions  get merged or not.

Cause

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In this Document
Symptoms
Cause
Solution
References


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