Switching alert from one queue to another queue in CS (Doc ID 2861431.1)

Last updated on APRIL 12, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8 and later
Information in this document applies to any platform.

Steps to reproduce :

Step 1 : Access the CS queue as analyst

Step 2 : Work on the existing alerts in high priority queue (Perform actions as needed on all the available alerts)

Step 3 :Click on save and next button for the last alert in the high priority queue

Expected result :

Alert in queue should be allowed to shift to next priority queue when the alert is saved.

Actual result :

Alert in queue is not shifting to next priority queue when the alert is saved.

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In this Document

Symptoms

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