FK Characteristic Value Not Displaying Properly On The Case Display UI Map
(Doc ID 2863550.1)
Last updated on SEPTEMBER 19, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.8 to 2.9]
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
FK - Foreign Key
UI - User Interface
On : 18.104.22.168.0 version, ENV - Environment
FK Characteristic Value is not displaying properly on the Case Display UI Map
Upgraded from CCB 2.7 to CCB 2.8 and noticed that the value of our FK Value Characteristic of our Case is no longer displaying properly when added together with another FK Value Characteristic Type and another Adhoc Characteristic
Characteristic Value should display properly on the Case Page.
The issue can be reproduced at will with the following steps:
1. Create a Characteristic Type of type FK Value using FK Reference C1-COPRO (Collection Process)
2. Create a Case Type with the 3 Characteristic Types created in #1
3. Add Case using the Case Type and add the 3 characteristics defined on the Case Type.
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