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FK Characteristic Value Not Displaying Properly On The Case Display UI Map (Doc ID 2863550.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.9.0.0.0 [Release 2.8 to 2.9]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

FK - Foreign Key

UI - User Interface

 

On : 2.8.0.0.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
FK Characteristic Value is not displaying properly on the Case Display UI Map
Upgraded from CCB 2.7 to CCB 2.8 and noticed that the value of our FK Value Characteristic of our Case is no longer displaying properly when added together with another FK Value Characteristic Type and another Adhoc Characteristic

EXPECTED BEHAVIOR
-----------------------
Characteristic Value should display properly on the Case Page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Characteristic Type of type FK Value using FK Reference C1-COPRO (Collection Process)
2. Create a Case Type with the 3 Characteristic Types created in #1
3. Add Case using the Case Type and add the 3 characteristics defined on the Case Type.


Cause

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In this Document
Symptoms
Cause
Solution
References


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