My Oracle Support Banner

The XER Import Process Takes an Hour or More for Some Projects (Doc ID 2864266.1)

Last updated on DECEMBER 25, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.1 to 22.11 [Release 22.1 to 22.11]
Primavera P6 Enterprise Project Portfolio Management - Version 19.12.16.0 to 19.12.20.0 [Release 19.12]
Primavera P6 Enterprise Project Portfolio Management - Version 20.12 to 20.12.17.0 [Release 20.12]
Primavera P6 Enterprise Project Portfolio Management - Version 21.12 to 21.12.11.0 [Release 21.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Import of some XER files takes a very long time, up to multiple hours.

EXPECTED BEHAVIOR

XER import should only take a few minutes.

The issue can be reproduced at will with the following steps:

  1. In P6 Professional, import the XER file, accept all of the defaults, and click 'Finish'.
  2. The 'Loading Activity ####' window pops up, then P6 almost immediately goes to 'Not Responding'.
  3. After a LONG time, the process appears to pick up again and completes in just a few minutes.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.