When duplicating a case, an exception is being encountered. (Doc ID 2864976.1)

Last updated on SEPTEMBER 22, 2022

Applies to:

Symptoms

On : 2.8.0.0.0 version, ENV - Environment

Unable to duplicate a business Equifax case

When duplicating a case, an exception is being encountered.

"The server has encountered a problem. Your request cannot be processed. Please try again later" was encountered when duplicating a business Equifax case.

Error found in logs:
ERROR (scripting.actions.DynamicallyNamedAction) Cannot derive object name to invoke. Expression 'parm/boGroup/caseBO' resulted in an undefined value.
com.splwg.shared.common.LoggedException: Cannot derive object name to invoke. Expression 'parm/boGroup/caseBO' resulted in an undefined value.
  at com.splwg.shared.common.LoggedException.raised(LoggedException.java:67) ~[spl-shared-4.4.0.3.0.jar:?]
  at com.splwg.base.api.logging.data.logger.AdvancedLoggerUtility.raisedException(AdvancedLoggerUtility.java:59) ~[spl-base-4.4.0.3.0.jar:?]
  at com.splwg.base.support.scripting.actions.DynamicallyNamedAction.deriveSourceObjectName(DynamicallyNamedAction.java:65) ~[spl-base-4.4.0.3.0.jar:?]
  at com.splwg.base.support.scripting.actions.AbstractInvoke.privateInvoke(AbstractInvoke.java:81) ~[spl-base-4.4.0.3.0.jar:?]
  at com.splwg.base.support.scripting.actions.Action.wrappableInvoke(Action.java:80) ~[spl-base-4.4.0.3.0.jar:?]
  at com.splwg.base.support.scripting.actions.Action.access$000(Action.java:30) ~[spl-base-4.4.0.3.0.jar:?]

Steps to replicate:
Go to Menu> Customer Information> Account > Search
Populate Account ID
In Context Menu of Account ID> Go to case> Search
Select Case
In records action Click Duplicate
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Click save

Cause

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