Case Status Incorrectly Showing as 'Added' Rather Than Previous Value When Using Route on Close Case (Doc ID 2865019.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

 
When the option to 'Route on Close Case' is enabled via:

[Argus Console] > [Access Management] > Argus > Users > User > option '[x] Route On Close Case'

Then as the user closes cases the routing dialogue automatically appears.

If the user then routes a case to the next workflow state i.e. Data Entry to State B, when they check the audit log the Old value is now incorrectly marked as <Added>

[Utilities] > Logs > View Audit Log General Information > Case Status now shows as <Added> as Old Value, rather than the expected previous status which was 'Data Entry'

Cause

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