CS 8.0.8.2.8: Getting "No Matches From EDQ" When Submitting Scan And Investigate (Doc ID 2865719.1)

Last updated on MAY 04, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Steps to reproduce :

Step 1 : Login as CSAnalyst

Step 2 : Click on scan and investigate

Step 3 : Check for case creation

Expected Result :

Alert must be created

Actual results :

User getting no matches from edq error after clicking on scan and investigate in CS

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In this Document

Symptoms

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