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Crystal Reports Triggers 'An Error Occurred While Processing Business Rule: ExternalProcess' Message (Doc ID 2865726.1)

Last updated on APRIL 29, 2022

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.3.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.1.1 version, General

When Triggering a Report, the following error occurs.

ERROR
-----------------------
FfdcProvider W com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on /logs/app/wsadmins01/ffdc/wsapasdev-n02-s01_b3af9312_21.11.09_02.38.54.0568535814168458411824.txt com.ibm.ws.websvcs.transport.http.WASAxis2Servlet.doPost 516
 000000f3 DocumentGener E Exception Occurred ERROR_FailedExt
 000000f3 ExternalProce E Exception Occured ERROR_FailedApe
 000000f3 TransactionBu E Exception occured
] 000000f3 AbstractActiv E Exception occured
 000000f3 ActivityProce E com.adminserver.utl.exception.AsExceptionUtl: com.adminserver.utl.exception.AsExceptionUtl: An error occurred while processing business rule: ExternalProcess.
  java.lang.RuntimeException: com.adminserver.utl.exception.AsExceptionUtl: com.adminserver.utl.exception.AsExceptionUtl: An error occurred while processing business rule: ExternalProcess.
at com.adminserver.sre.bll.AbstractActivityProcessorBll.process(AbstractActivityProcessorBll.java:130)
at com.adminserver.sre.bll.ActivityProcessorBll.processWithoutUndoRedoGeneration(ActivityProcessorBll.java:268)
at com.adminserver.sre.bll.ActivityProcessorBll.process_aroundBody0(ActivityProcessorBll.java:164)
at com.adminserver.sre.bll.ActivityProcessorBll$AjcClosure1.run(ActivityProcessorBll.java:1)
at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
at com.adminserver.extensibility.helper.aspects.ExtensibilityAspectExecutionHelper.executeReturningExtension(ExtensibilityAspectExecutionHelper.java:62)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy the new Crystal Report Jars.
2. Update the WebSphere Shared Libraries - Configuration under Class Loading.
3. Also uncheck the box for 'Use an isolated class loader for this shared library'.
4. Login into OIPA.
5. Attempt to run a report.


Cause

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In this Document
Symptoms
Cause
Solution


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