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Unable to Add Certain Users in CC if the User Is Part of the Workflow in Previous Steps (Doc ID 2867196.1)

Last updated on MAY 09, 2022

Applies to:

Primavera Unifier - Version to [Release 20.12]
Primavera Unifier Cloud Service - Version to [Release 20.12]
Information in this document applies to any platform.



When trying to add users in CC, it is not reflecting in the Workflow Progress Tab and users do not receive any email notification


When adding users to CC, the copied users should receive email notifications and should be reflected in the workflow progress tab


The issue can be reproduced at will with the following steps:

  1. Log into Unifier
  2. Navigate to affected Project
  3. Select the Business Process
  4. Open a Record
  5. Add new users to CC
  6. Notice the message: [RECORD_NUMBER] has been copied to the selected users
  7. Check that the new users do not receive emails
  8. Check the Workflow Progress log and notice the users are not present


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