Oracle Utilities Notifications Hub (Doc ID 2867268.1)

Last updated on MAY 07, 2024

Applies to:

Purpose

The Oracle Utilities Notifications Hub integration enables outbound, Oracle Utilities Customer Cloud Service-related and Oracle Utilities Network Management System (Outage)-related messages to be sent to customers via Oracle Responsys. The primary systems involved are Oracle Utilities Network Management System (NMS), Oracle Utilities Customer Cloud Service (CCS), Oracle Integration Cloud (OIC), and Oracle Responsys. In addition, Oracle Utilities Notifications Hub can be leveraged by other on-premises and cloud applications to send domain-specific messaging.

Precise version requirements:

Oracle Utilities Customer to Meter - V2.9.0.1.0 or higher (partially supported - excludes support for Notification Metadata Sync for the on-premise version)
Oracle Utilities Customer Cloud Service – 24A or higher
Oracle Integration Cloud - V24.04 or higher
Oracle Utilities Network Management System - V2.6.0.1.3 or higher
Oracle Responsys – 24A or higher
OCI Streaming - N/A

Scope

This integration can be leveraged to:

• Send outage notifications/updates to customers across multiple channels.
• Send customer-related notifications to customers across multiple channels.
• Obtain customer notification and delivery preferences from Oracle Utilities Customer To Meter (notifications preferences/types, delivery channels).
• Utilize campaign management in Oracle Responsys, to create and customize e- mail/SMS campaigns based on utilities' needs.
• Create a Customer Contact log for both inbound and outbound contacts.
• Support Customer Unsubscribe(s) for Email Preferences.

The integration supports the following flows:

• Pass contact notification preferences (Oracle Utilities Customer Cloud Service Initiated)
• Get outage notifications from Oracle Utilities Network Management System (Oracle Integration for Cloud-initiated)
• Link channels from Oracle Utilities Customer Cloud Service to Notification Oracle Integration for Cloud Flow (Oracle Integration for Cloud-initiated)
• Send notifications to Oracle Responsys (Oracle Integration for Cloud-initiated)
• Oracle Integration for Cloud flow for Oracle Utilities Customer Cloud Service Notifications (Oracle Utilities Customer Cloud Service-initiated)
• Create Customer Contact in CCB for Notifications (OIC-initiated)
• Unsubscribe from Email Preferences (OIC-initiated)

Details

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