My Oracle Support Banner

Oracle Utilities Notifications Hub (Doc ID 2867268.1)

Last updated on JANUARY 03, 2024

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.9.0.0.0 and later
Oracle Utilities Customer Cloud Service - Version 22C and later
Oracle Utilities Network Management System - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Purpose

The Oracle Utilities Notifications Hub integration enables outbound, Oracle Utilities Customer Cloud Service-related and Oracle Utilities Network Management System (Outage)-related messages to be sent to customers via Oracle Responsys. The primary systems involved are Oracle Utilities Network Management System (NMS), Oracle Utilities Customer Cloud Service (CCS), Oracle Integration Cloud (OIC), and Oracle Responsys. In addition, Oracle Utilities Notifications Hub can be leveraged by other on-premises and cloud applications to send domain-specific messaging.

Precise version requirements:

Oracle Utilities Customer to Meter - V2.9.0.1.0 or higher (partially supported - excludes support for Notification Metadata Sync for the on-premise version)
Oracle Utilities Customer Cloud Service - 22C or higher
Oracle Integration Cloud - V22.1.3.0.0 or higher
Oracle Utilities Network Management System - V2.5.0.1.7 or higher
Oracle Responsys - 22A or higher
OCI Streaming - N/A

Updated January 3, 2024: 23A release is compatible with Oracle Integration 3 + the following campaign templates were added or updated:  Bill Due Email, Bill Due SMS, Late Payment Email, Late Payment SMS, Guest Invited Email, Guest Accepted Email, Collections SMS

 

Scope

This integration can be leveraged to:

The integration supports the following flows:

 

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Scope
Details

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.