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Excessive Run Times For the NMS Update Customer Process (Doc ID 2867619.1)

Last updated on MAY 05, 2022

Applies to:

Oracle Utilities Network Management System - Version 2.4.0.1.0 to 2.5.0.2.0 [Release 2.4 to 2.5]
Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.5.0.2.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, Web Workspace

Most of the time, the product_update_customers.ces script takes less than 15 minutes to run.

Note: In releases 2.5 and newer, the script is named nms-update-customers


Project was occasionally seeing run times in excess of 4 hours.

Running the script with "-debug" did not give much insight as to which portion of the script was causing problems.


The update-customers process should not take an excessive amount of time to complete.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Fix Description
 Migration
References


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