Excessive Run Times For the NMS Update Customer Process
(Doc ID 2867619.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Network Management System - Version 2.4.0.1.0 to 2.5.0.2.0 [Release 2.4 to 2.5]Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.5.0.2.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.
Symptoms
On : 2.4.0.1.0 version, Web Workspace
Most of the time, the product_update_customers.ces script takes less than 15 minutes to run.
Note: In releases 2.5 and newer, the script is named nms-update-customers
Project was occasionally seeing run times in excess of 4 hours.
Running the script with "-debug" did not give much insight as to which portion of the script was causing problems.
The update-customers process should not take an excessive amount of time to complete.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Fix Description |
| Migration |
| References |