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Getting Errors: "Unable to launch the application", "Unable To Load Resource jvue.jar", "Received Fatal Alert: Protocol_version" When Trying to View an Attachment (Doc ID 2867811.1)

Last updated on OCTOBER 12, 2023

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Information in this document applies to any platform.

Symptoms

In an environment where SSL is setup in Agile, File Manager and AutoVue, using AutoVue for Agile PLM, when trying to view a file attachment the following error is seen:

Unable to launch the application

In the Java Console log the following errors are seen:

Java Web Start Error:
Unable to load resource: https://<server_name>:8443/Filemgr/jVue/jvue.jar

com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://<server_name>/Filemgr/jVue/jvue.jar
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)

Cause

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In this Document
Symptoms
Cause
Solution
 Client browser JRE setup
 AutoVue server setup
References


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