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WipEdit Is Giving Intermittent Issues For Users Related To Fonts. (Doc ID 2868923.1)

Last updated on MAY 11, 2022

Applies to:

Oracle Documaker - Version 12.6.4 and later
Information in this document applies to any platform.

Symptoms

We cut over to start using 12.6.4 DocFactory/Docupresentment, but are still using 12.4 WipEdit. We're using Microsoft Edge, using IE Compatibility mode. During WipEdit session, users start having issues where content doesn't display, and when they click on a paragraph selection list, they get an error saying it can't find the font associated with a given font ID (that the paragraph is using) , and is switching to using a system font. There are no errors that we can find in any logs related to the issue. We've had a little success in restarting PC's, browsers, services (both ODDF/ODDP & Weblogic related services), but usually the users start experiencing this font issue a few transactions later.

Cause

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In this Document
Symptoms
Cause
Solution
References


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