Slow Performance Opening the Desired Due Date Alert Window When Completing a Due Date (DD) Task of a PSR Order (Doc ID 2869411.1)

Last updated on MAY 18, 2022

Applies to:

Symptoms

When attempting complete Due Date (DD) task of a PSR order in the Work Queue Manager, the Desired Due Date Alert window occasionally takes approximately 50 seconds to open. The alert is expected behavior that notifies a user they are attempting to complete the DD task of the order out of sequence because it has pending service items on multiple orders. The intermittent slow performance is not expected. Below is the Desired Due Date Alert message displayed to the user.


ALERT MESSAGE

Desired Due Date Alert

This Order has item(s) that are Pending on Multiple Orders.
The Desired Due Date of this Order is out of sequence compared to the other Orders.

Service Item Description          Current Order Due Date:   <MM/DD/YY>          Order Number             Type Activity             Due Date
-----------------------------------------------------------------------------------------------------------------------------------------------------
< LIST OF DATA >

Changes

Typically observed after upgrading or other major changes to the environment. See CAUSE section.

Cause

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