My Oracle Support Banner

Activity Screen Refresh Button Behavior (Doc ID 2871025.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.19 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.19 version, General

ACTUAL BEHAVIOR
---------------
When a New Activity (Pending) is created via an outside action (i.e AsFile) on a Activity Screen on the EffectiveDate of an active Activity,
the refresh button makes the Activity appears but trying to expand it, and it is impossible to change the Activity Fields because the UI shows an active Activity Summary instead.

The issue was only tested for Policies. The problem might probably be on any Activity Screen on any entities. The refresh button is not as effective as a complete internet browser page refresh.
Some issue occurs on Pending Activities that were created with the same EffectiveDate of an active Activities. Expanding the Activities Fields shows the details on an active Activity instead.


EXPECTED BEHAVIOR
-----------------------
When the user click on the "refresh button" of the OIPA Activity Screen UI, it should refresh the web page as normally and
newly added Pending Activities should show up normally and be accessible to be modified as wanted by the user without having to change pages and coming back or do a browser refresh.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Activity Screen.
2. Have an active Activity (processed).
3.Send an AsFile that will add a new Pending Activity on the Policy Screen on the same EffectiveDate of your active Activity.
4. Click the refresh button (the new Activity will show).
5. Expand the Pending Activity to access its fields.
6. The user will be unable to because it will show tabs just like if it was Active.
Workaround need to change screen and come back to the Activity Screen, simulating a normal "refresh" action on the web page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.