Account Notification Preferences Getting Inactivated Automatically During Stop
(Doc ID 2871939.1)
Last updated on SEPTEMBER 22, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.8 to 2.9]
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
On : 188.8.131.52.0 version, ENV - Environment
Account Notification Preferences getting inactivated automatically during Stop
Account Notification Preferences (Subscription Communication Preferences to be specific) are getting inactivated automatically after completing the Stop request through the Stop-Process Flow panels. The same does not happen when the user takes the Stop request through the traditional Start/Stop page.
Behavior to be consistent with the traditional Start/Stop functionality – i.e., the preferences should not get inactivated automatically.
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