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Account Notification Preferences Getting Inactivated Automatically During Stop (Doc ID 2871939.1)

Last updated on SEPTEMBER 22, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.9.0.0.0 [Release 2.8 to 2.9]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

 

On : 2.8.0.0.0 version, ENV - Environment

ACTUAL BEHAVIOR
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Account Notification Preferences getting inactivated automatically during Stop

Account Notification Preferences (Subscription Communication Preferences to be specific) are getting inactivated automatically after completing the Stop request through the Stop-Process Flow panels. The same does not happen when the user takes the Stop request through the traditional Start/Stop page.


EXPECTED BEHAVIOR
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Behavior to be consistent with the traditional Start/Stop functionality – i.e., the preferences should not get inactivated automatically.

Cause

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In this Document
Symptoms
Cause
Solution
References


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