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Accessing The Convergence URL Results In An Error - This Site Can't Be Reached (Doc ID 2871995.1)

Last updated on AUGUST 31, 2023

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Oracle GlassFish Server - Version 3.1.2 and later
Information in this document applies to any platform.

Symptoms


Unable to access the Convergence login page.  When trying to access the Convergence web interface, an error of the following is displayed in the browser:


Due to this issue, users cannot connect to Convergence via this particular front-end server.

Changes

The customer recently installed a new SSL certificate for the Glassfish server when the problem was first noticed.

Cause

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