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"COMPLETED_NO_HIT" Status Passed In CRB Update Web service request Not reflecting correctly in the application (Doc ID 2872773.1)

Last updated on MAY 28, 2022

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.12.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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"COMPLETED_NO_HIT" Status Passed In CRB Update Web service request Not reflecting correctly in the application

When Credit Bureau is invoked successfully with no applicant details in the response for SSN provided, results from Bureau is stored with status "COMPLETED" instead of COMPLETED_NO_HIT. Due to which the credit bureau report generated in the system displays as COMPLETED, conveying wrong message to the user

EXPECTED BEHAVIOR
-----------------------
"COMPLETED_NO_HIT" Status Passed In CRB Update Web service request should be stored as it is in the application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Setup appropriately "Equifax" Credit Bureau setup for "Canada" country and Report Format should have "External Report" check box checked.
a. Setup External Connection Details via Oauth
2. Create application for "Canada" country and successfully complete the Origination- App Entry and push the application to "Underwriting" stage
3. Under "Underwriting", open the application and submit request to Equifax Bureau for Canada Report ( i.e as per setup marked as External Report)
4. The Request is displayed in "Submitted " status when "Submit Request" button is clicked
5. Go to System Monitor ->JMS Queues :
Check that Credit Bureau request is submitted to "CREDIT BUREAU MDB"
6. The request for "External Report" is then processed by middleware (customer) to invoke request to Canada Equifax Bureau
7. The response received from Bureau is "COMPLETED_NO_HIT", When Credit Bureau is invoked successfully with no applicant details in the response for SSN provided.

8. Check credit bureau report for the status with value COMPLETED_NO_HIT

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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