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Error "P6 Professional has stopped working" When Attempting to Launch the Application (Doc ID 2872806.1)

Last updated on MAY 29, 2022

Applies to:

Primavera P6 Professional Project Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch P6 Professional, the following error occurs:

Primavera P6 Professional <version> has stopped working.

The following error can also be found in the Windows Event Viewer log:

Problem signature:
 Problem Event Name: BEX64
 Application Name: PM.exe
 Application Version: <version>
 Application Timestamp: <timestamp>
 Fault Module Name: InProcessClient64.dll_unloaded
 Fault Module Version: <version>
 Fault Module Timestamp: <timestamp>
 Exception Offset: 000007fefd4cc420
 Exception Code: c0000005
 Exception Data: 0000000000000008
 OS Version: <version>
 Locale ID: 1033
 Additional Information 1: d41d
 Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
 Additional Information 3: 80bf
 Additional Information 4: 80bf70f8edb4384bfad56b5446b65ed1

Changes

 

Cause

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