Audit Log For Deleted Case Reference Record Is Logged During Case Routing (Doc ID 2874870.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Audit log for deleted case reference record is logged during case routing instead of when the case reference record is actually deleted

Steps:
The issue can be reproduced at will with the following steps.
1. From Case [A] an entry is added in references and linked Case [B] and Case [A] is saved.
2. At this point an entry is also made under References section of Case [B].
3. If linked entry from Case [A] is deleted and saved, then entry from Case [B] is also deleted OR If linked entry from Case [B] is deleted and saved, then entry from Case [A] is also deleted.
4. After any of the above (2, 3) actions if user routes the Case [B], then in audit log, respective action (2, 3) is logged against Administrator with date and time of when the Case [B] was routed. OR After any of the above (2, 3) actions if user routes the Case [A], then in audit log, respective action (2, 3) is logged against Administrator with date and time of when the Case [A] was routed.

Changes

Cause

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