Watchlist details block is not visible for alerts in CS (Doc ID 2875098.1)

Last updated on JUNE 11, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8 and later
Information in this document applies to any platform.

Steps to reproduce :

Step 1 : Login as CSAnalyst user

Step 2 : Open CS realtime and provide the below inputs.

Given name : ABC
Family name : STUV
Jurisdiction : Americas

Step 3 : Click on scan and investigate

Step 4 : Perform the below update - Change from numeric to non numeric and check

Update fcc_zcs_watchlist set WATCHLIST_ID = 'SAN-22' where WATCHLIST_ID =
'22';
commit;

Step 5 : Check the event and watchlist details are displayed.

Expected result :

The watchlist details must be loaded under Watchlist Details Block

Issue Encountered :

The watchlist details are not loading/appearing under Watchlist Details Block

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In this Document

Symptoms

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