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Incoming ICSR Reports - Generic Name List Incomplete (Doc ID 2875160.1)

Last updated on AUGUST 22, 2022

Applies to:

Oracle Argus Safety - Version and later
Information in this document applies to any platform.


User observes that the functionality of Incoming ICSR Reports has changed in Argus V8.2.3.1 when compared with version V8.1.0.3.

Steps to replicate issue: 

1) Import a case with multiple suspect products

2) Access 'Incoming ICSR Reports' ( Reports > ICSR Pending)

3) In Search criteria select 'Product Name' radio button

4) Enter suspect product name which is not the first listed in an incoming 

5) Click Select, then Search

6) 'No data was found' will be presented.

Previously all suspect products would be listed.

7) If the user now clicks on 'Retrieve' no pending ICSR reports will be 

Upon importing a case with multiple suspect products,


In v8.2.3.1 when the filtering by Product or Generic Name (it can be either typed or picked up from the list using Select button),


user sees only First Suspect product information, i.e. the same information that is displayed on the Incoming ICSR Reports - Pending tab.

The search is not possible for secondary suspect product names.



This result is both misleading and incorrect.


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