My Oracle Support Banner

SNR Notification Is Considering Expired Balances (Doc ID 2875180.1)

Last updated on JUNE 08, 2022

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

Scenario
------------
1. Purchased addon, the new balance record (rec_id_1) got created in balance cache.
2. Cancelled the addon, the balance record (rec_id_1) got expired.
3. Repurchased the addon, the new balance record (rec_id_2) got created in balance cache. And two Status-Notification-Request (SNR) were generated as the followings:
    - First SNR notification with current balance as balance from rec_id_2
    - Second SNR notification with current balance as the sum of balance from rec_id_1 and rec_id2

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.