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PCM_OP_AR_BILL_ADJUSTMENT Not Allocating Created Adjustment To Multiple Non-AR Items (Doc ID 2876553.1)

Last updated on JUNE 18, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Symptoms

In all versions of Billing and Revenue Manager (BRM), in post bill policy opcode, customer is creating a rounding off adjustment by calling PCM_OP_AR_BILL_ADJUSTMENT which should get allocated to items which have some due. This adjustment is happening partially and the amount is not transferred to all the items. Here are more details:
  - an adjustment of -0.003$ is created and there are 3 items with a due of 0.001$ each;
  - each item should receive an adjustment of -0.001$;
  - Result: only one of the items is picked up and the other two remained open (STATUS=2).
   The adjustment item is closed (STATUS=4) with due of -0.002$ as only -0.001$ got transferred.

Customer is having a parent-child hierarchy:
    - Billing Account(BA) where AR actions like adjustment, payment happens
    - Service Account(SA) where usage, purchase etc. takes place.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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