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When Using Secure Socket Layer (SSL), Unable to Open a File Using AutoVue From Web Center Content (WCC), Getting Error " No Protocol" (Doc ID 2876666.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle AutoVue VueLink Integration - Version 21.0.2 and later
Information in this document applies to any platform.


When using Secure Socket Layer (SSL) connection between the AutoVue client and the VueServlet, when trying to open a document with the "View in AutoVue" option in Web Center Content (WCC) the following error occurs.

Error: no protocol

Steps to reproduce:

  1. Setup SSL on WCC.
  2. Enable SSL between the client and the VueServlet (see section "SSL Between the AutoVue Client and the VueServlet" in the Security Guide).
  3. Log into WCC.
  4. Search for a document.
  5. Open using AutoVue by clicking on "View in AutoVue".

What is working:

If WCC is used in non SSL mode, there is no error and AutoVue is able to open and display the file.


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