CTA On Multiple Pending Configurations (Doc ID 2877639.1)

Last updated on MAY 22, 2024

Applies to:

Goal

Recently as reported one of the must to have requirement is multiple pending service configurations associated with parallel OSM SOM orders.

To visualize the requirement consider 2 change orders on a given service with SCV2 & SCV3.

• Where SCV2 is an ongoing modification order (stuck in OSM TOM layer for shipping for example) with an in-progress configuration in UIM. This order will take a longer duration to complete.
  
  
• Whereas another maintenance order SCV3(change TV package for example) needs to be fulfilled.
  
  
• While 2 BIs can be captured and processed in UIM, CTA (and consequently TOM orders) cannot take place for both of them.
  
  
• Because for CTA to take place SCV has to be in approve, issue state. But UIM doesn’t allow approve / issue of a later version (SCV3) if an earlier version (SCV2) is in progress.
  
  

This limitation in UIM is a real problem for SNO as it prevents parallel TOM fulfillment.
 

Solution

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