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Bill Segment Search Page Not Giving Results In Expected Order When Search By Service Agreement Id (Doc ID 2878200.1)

Last updated on JULY 12, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

SA - Service Agreement

 

Bill Segment Search Page not giving results in expected order when searching by Service Agreement Id.

Bill Segment Search Page not giving results in the expected order.

The customer service agreement is having 2 bill segments where the start date of both bill segments matches.
e.g.:
Bill Segment 1 on SA was created from 07th Dec 2020 - 07th Jan 2021
Bill Segment 2 on SA was created from 07th Dec 2020 - 07th Dec 2020


But while searching from Bill Segment Search Page (Main Menu-> Financial Information -> Bill Segment -> Search) using Service Agreement Id
Search results give, Bill Segment 2 as the first result while expectations were of Bill Segment 1.

 

Solution

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In this Document
Goal
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