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PCM_OP_AR_BILL_DISPUTE - Unable To Dispute an Amount Without Tax After Partial Payment (Doc ID 2879597.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

On is not able to record a dispute without tax on a bill where a partial payment was received.

Scenario:
1. Bill Net Amount = 200, Tax 20% = 40 , Total = 240
2. Payment -120
3. Now Bill Due = 120
4. Dispute = -81 without tax
Error => "This AR action is not allowed as the existing positive bill due [80] is becoming negative."

If use -80, the dispute is created, but it is not possible to dispute the remaining 40.

This is similar as this scenario:
1. Bill Net Amount = 200, Tax 20% = 40 , Total = 240
2. Payment -200
3. Now Bill Due = 40
4. Dispute = -any amount without tax
Error => "The bill due is Zero, cannot be adjusted disputed becoming positive."

It is impossible to dispute the remaining due at all.


EXPECTED BEHAVIOR
-----------------------
To be able to dispute without tax on a bill where a partial payment was received.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bill account
2. Make payment
3. Dispute using opcode PCM_OP_AR_BILL_DISPUTE
0 PIN_FLD_POID POID [0] 0.0.0.1 /bill 6304220912 0
0 PIN_FLD_AMOUNT DECIMAL [0] -81
0 PIN_FLD_PROGRAM_NAME STR [0] "Bill Dispute"
0 PIN_FLD_DESCR STR [0] "Bill Dispute"
0 PIN_FLD_FLAGS INT [0] 1


Cause

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In this Document
Symptoms
Cause
Solution
References


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