Billingcare Rest API (Create a Refund for an Account ) Gives HTTPS Response (500) And Error Code “10001” Message "The system is unable to complete the task. Contact your supervisor." (Doc ID 2879691.1)

Last updated on APRIL 15, 2024

Applies to:

Goal

 BillingCare REST API (Create a Refund for an Account ) gives HTTPS response (500) and error code "10001" message "The system is unable to complete the task. Contact your supervisor."

There is no information about error code "10001" in the REST documentation(https://docs.oracle.com/en/industries/communications/billing-revenue/12.0/billing-care-rest-api/op-refunds-account-id-post.html).

Rest used: http://<IP_ADDRESS>:/bcws/webresources/v1.0/refunds/bill/0.0.0.1+-bill+356062/fullRefund

Json:
{
"payinfoTypeObject": {
"@class": "com.oracle.communications.brm.cc.model.Externalpayment10018",
"accountObj": {
"id": "0.0.0.1+-account+332590"
},
"id": {
"id": "0.0.0.1+-payinfo-sepa+322943"
}
}
}

Response:

10001
The system is unable to complete the task. Contact your supervisor.
false

No information on the error code in the current documentation.

URLs / sections that may be relevant to the issue:

https://docs.oracle.com/en/industries/communications/billing-revenue/12.0/billing-care-rest-api/op-refunds-account-id-post.html

Solution

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