Closing a Switch As Part of a Partial Restoration Resulted in Customer Count of Outage Increasing
(Doc ID 2881597.1)
Last updated on JULY 07, 2022
Applies to:
Oracle Utilities Network Management System - Version 2.4.0.1.0 to 2.5.0.2.0 [Release 2.4 to 2.5] Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.5.0.1.0 [Release 2.4 to 2.5] Information in this document applies to any platform.
Symptoms
On : 2.4.0.1.0 version, NMS Infrastructure
Operators encountered a situation where they had a nested outage inside a substation. When they went to energize the outage, the customer count went up by the total number of customers fed by the substation.
Customer counts should never increase when devices get energized.
Changes
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
