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Closing a Switch As Part of a Partial Restoration Resulted in Customer Count of Outage Increasing (Doc ID 2881597.1)

Last updated on JULY 07, 2022

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.4 to 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.4 to 2.5]
Information in this document applies to any platform.


On : version, NMS Infrastructure

Operators encountered a situation where they had a nested outage inside a substation.
When they went to energize the outage, the customer count went up by the total number of customers fed by the substation.

Customer counts should never increase when devices get energized.




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