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Facing Exception While Extracting The Files Using Software Development Kit (SDK) "FileServers may be down. Please check the FileServer Configuration at com.agile.webfs.client.IFSLocator.getConnection" (Doc ID 2881614.1)

Last updated on JULY 06, 2022

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


When attempting to extract files using SDK, the following error occurs.


Specified file could not be located. Please contact system Administrator

Application server log located under [Agile home]\agileDomain\servers\xxxAgileServer\logs\stdout.log shows

<PCExtractTask:ERROR> Caught the following exception
at com.agile.util.sql.DefaultConnectionFactory.getDataSource(
Dependent class:
FileServers may be down. Please check the FileServer Configuration.
at com.agile.webfs.client.IFSLocator.getConnection(
java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key XSD-2999
javax.xml.transform.TransformerException: XML-22101: (Fatal Error) DOMSource node as this type not supported
Unable to load performance pack. Using Java I/O instead.
at java.util.ResourceBundle.getObject(


1. Log into Web client
2. Open object with old file attachment
3. Select file attachment > GET or execute the PX


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