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After Enabling SSL, Add Attachment Fails with "Error: Your Preferred File Manager Is Not Accessible. Please Contact The System Administrator.", File Manager Log Shows "javax.net.ssl.SSLHandshakeException: Received fatal alert: protocol_version" (Doc ID 2882531.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload and download files from Agile Web Client
the following error occurs.

ERROR
Your Preferred File Manager is not accessible. Please contact the system administrator".
Can't get or upload files

The File Manager log file which is located under [Agile home]\Filemanager\logs\stdout.log shows

 



STEPS

  1. Log into Agile Web Client
  2. Open any object and click on the Attachments tab
  3. Add a file attachment to upload
  4. Error appears in the browser



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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