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Unable To Send Event Based Notifications for Approver Removed From Workflow (Doc ID 2882636.1)

Last updated on JULY 12, 2022

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.6.0 version, Notifications & Subscriptions

ACTUAL BEHAVIOR
While configuring the Event based notification for Remove Approver, as user is selecting $Approver under Notify, but removing approvers from the list system was unable to pick the removed approver.

EXPECTED BEHAVIOR
As per default notifications that are available in system, when ever an approver is removed from the workflow a notification will be sent to the respective approver that his/her approval is no longer required.
But in Event based notifications we were unable to send such notifications as once approver is removed we will not have that approver user id to use in "To" field.

FACT:
-------
Similarly for delegation notifications, Unable to select appropriate value under "To" while configuring Event based notifications.
If add $ORIGINATOR in To field system will send notification to originator without any issue.


STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile PLM Java Client using url http://localhost:port/JavaClient/start.html
2. Log into Agile PLM Java Client as admin user

3. Go to Admin || Settings || System Settings || Notifications || Enabled = Yes
4. Notification Type set appropriately- Email and Inbox
5. Go to Approver profile and check if approver has email id mentioned in his profile itself.
6. System Preferences-> Receive Email notification- Yes
7. On Event based Notifications. And while configuring Remove Approver notification we were not able to select appropriate vale for "To" field.
8. Using save as on Default Notifications- new custom notifications are created and customer has selected $Approver in To field and saved this notification.
9. When Approver is removed from workflow this notification is triggered , in history tab customer sees error cant send notification as Approver is removed
10. No option given for selecting in To field for Remove Approver, Delegation, Owner Change notifications.
11. Tried of adding Change Request Number, Change Category on tasks, gates notifications. But these are not available in data tag list.

Cause

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In this Document
Symptoms
Cause
Solution
References


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