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When a User Opens the Task Maintenance Window to Modify the Queue Assignment for a TASK, the Wrong Value Is Being Set as the ASSIGNED_FROM_WORK_QUEUE and ASSIGNED_FROM_DATE for the Task (Doc ID 2883097.1)

Last updated on JULY 18, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

When a user opens the Task Maintenance window to modify the queue assignment for a task, the wrong value is being set as the ASSIGNED_FROM_WORK_QUEUE.  If the user expands the dropdown, but picks the wrong queue name, then opens the dropdown again to pick the proper value, the app is using the previously selected value as the ASSIGNED_FROM_WORK_QUEUE.  It should be using the last queue the task was actually assigned to.  This is causing confusion as it shows that the task was transferred from a queue that it was never assigned to.

Also, the ASSIGNED_FROM_DATE is not being reset.  So the date value does not pick when the task was actually assigned to the queue.

Cause

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In this Document
Symptoms
Cause
Solution
References


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