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The 'Patch Utility' P6 EPPM Upgrade Process Hangs at 21% (Doc ID 2883155.1)

Last updated on JULY 21, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12 and later
Microsoft Windows x64 (64-bit)
Linux x86-64
Generic UNIX

Symptoms

ACTUAL BEHAVIOR

When attempting to apply a P6 EPPM Patch Update using the Patch Utility, the process gets stuck at 21% and never completes.

EXPECTED BEHAVIOR

The Patch Utility update process should run and complete within a few minutes.

 

The issue can be reproduced at will using the following steps:

  1. Download and extract the desired Patch Set update files.
  2. Launch the Patch Utility and enter the required information as prompted, then click Install.
  3. Observe the reported error.

Cause

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