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With New Browsers Carriage Returns Add Additional Characters to the CASE_ACTIONS.DESCRIPTION Field (Doc ID 2883407.1)

Last updated on JULY 15, 2022

Applies to:

Oracle Argus Safety - Version 8.2.3 and later
Information in this document applies to any platform.

Symptoms

After upgraded to v8.2.3.1, when saving a case. carriage returns CHR(13) are adding additional characters in CASE_ACTIONS.DESCRIPTION field wheather making any changes or not.
Getting same results using Chrome/Edge

1. Find a case with CASE_ACTIONS.DESCRIPTION containing CHR(10) line feed only or remove CHR(13) from one already in DESCRIPTION
2. Open case in GUI and save
3. Check database value
4. Get the error:

Error No: 301200101 Description: Please contact your system administrator.

Cause

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In this Document
Symptoms
Cause
Solution
References


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