My Oracle Support Banner

Max Nbr Of Entries In The Person Contact - Start/Stop Contact Override Mapping Collection Exceeded (Doc ID 2883472.1)

Last updated on JULY 20, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 2.6.0.1.0 version, ENV - Environment

Max nbr of entries in the Person Contact - Start/Stop Contact Override mapping collection exceeded

We have already installed (On December 22) recommended patches:
<Patch 31736413>: REQ TO INCREASE PERSON CONTACT - START/STOP CONTACT MAPPING COLLECTION LIMIT TO MORE THAN 200
<Patch 30432652>: CONCURRENCY ERROR WHEN VALIDATED REGISTRATIONS FOR DIFFERENT MPRNS
<Patch 30260359>: SYSTEM ERROR ENCOUNTERED WHEN ACTIVATING A SERVICE AGREEMENT

The issue was described here:
Increase Person Contact - Start/Stop Contact Mapping Collection Limit (<Note 2716909.1>)

And we still have problem with "Maximum number of entries in the Person Contact - Start/Stop Contact Override mapping collection exceeded".
Patch the person contact – start/stop contact mapping collection limit increased from 200 to 700.

But it turns out that it's not enough. We encountered a Cases that are linked to Persons which has already reached the limit and it causes errors.
And these errors cause that we cannot process the Cases further - they are blocked.

Can you please increase the limit again? For example from 700 to 1500?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.