Max Nbr Of Entries In The Person Contact - Start/Stop Contact Override Mapping Collection Exceeded
(Doc ID 2883472.1)
Last updated on JULY 20, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On : 188.8.131.52.0 version, ENV - Environment
Max nbr of entries in the Person Contact - Start/Stop Contact Override mapping collection exceeded
We have already installed (On December 22) recommended patches:
<Patch 31736413>: REQ TO INCREASE PERSON CONTACT - START/STOP CONTACT MAPPING COLLECTION LIMIT TO MORE THAN 200
<Patch 30432652>: CONCURRENCY ERROR WHEN VALIDATED REGISTRATIONS FOR DIFFERENT MPRNS
<Patch 30260359>: SYSTEM ERROR ENCOUNTERED WHEN ACTIVATING A SERVICE AGREEMENT
The issue was described here:
Increase Person Contact - Start/Stop Contact Mapping Collection Limit (<Note 2716909.1>)
And we still have problem with "Maximum number of entries in the Person Contact - Start/Stop Contact Override mapping collection exceeded".
Patch the person contact – start/stop contact mapping collection limit increased from 200 to 700.
But it turns out that it's not enough. We encountered a Cases that are linked to Persons which has already reached the limit and it causes errors.
And these errors cause that we cannot process the Cases further - they are blocked.
Can you please increase the limit again? For example from 700 to 1500?
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