'Patient Data Report' / 'Blank Casebook Report' stay at 'SUBMIT_TO_RS' status.
(Doc ID 2884224.1)
Last updated on JULY 19, 2022
Applies to:Oracle Clinical Remote Data Capture Option - Version 5.1.0 to 5.2.0 [Release 5.1 to 5.2.0]
Information in this document applies to any platform.
RDC Onsite: 'Patient Data Report' / 'Blank Casebook Report' stay at 'SUBMIT_TO_RS' status.
Reports Queue Manager (RQM): Following error shows for the PDR report that was submitted from RDC:
The report terminated with error:
REP-501: The specified database cannot be connected
Note: If it is not possible to access the RQM then see the following MOS document: Report Queue Manager URL Fails with "REP-52262: Diagnostic output is disabled" (Doc ID 2166858.1)
'C:\Oracle\Middleware\asinst_1\diagnostics\logs\ReportsServerComponent\[repServer]\rwEng-0_diagnostic.log' contains below errors:
ORA-01017: invalid username/password; logon denied
Graphic Patient Data Report for the same patient can be submitted from Oracle Clinical and runs/completes successfully.
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