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[ECM] Add Customer, Transaction, Event Manually Failed (Doc ID 2886311.1)

Last updated on AUGUST 03, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Issue no 1: Event type drop down is not displaying the data.

Simulation steps: Go to case details page->Event Details page -> Click on Add Event -> Click on Event Type Drop down-> no drop down values are present.

Issue no 2: User Supervisors have option to add manually customer, account. Where as - User Analysts don't have option to add manually customer, account.
 

Solution

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In this Document
Goal
Solution


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