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ILM Crawler - To Do Entry - Issue In Updating The ILM Status For Eligibility (Doc ID 2886514.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On : version, UT - Utilities

ILM Crawler - To Do Entry - Issue in Updating the ILM status for eligibility

The batch is updating the ILM_ARCH_SW to 'Y' even when the To DO is not in completed status.

Actually, it has to check both the conditions(Retention Period and ENTRY_STATUS_FLG).
Only the records which are older than the retention period and entry status in Completed have to be marked as eligible.

Steps to Replicate:

1. Master Configuration: ILM Configuration

To Do Entry -- 730 -- ILM Eligibility Based on Status -- ILM Crawler - To Do Entry

2. Maintanance Object - To Do Entry

Option tab:

ILM Final Status Field Value -- C
ILM Retention Period in Days -- 730

3. Batch Run Tree:

4. To Do's in Open('O'), Being WorkedOn('W') are also marked as 'Y'(ILM_ARCH_SW)

select * from cisadm.ci_td_entry where ENTRY_STATUS_FLG not in('C');


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