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Bill-in-progress Giving Error for Event Level Adjustment in Customer Center (Doc ID 2887060.1)

Last updated on JANUARY 24, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

On 12.0.0.4.0 version of Customer Center, after making an event level adjustment, error pops up while clicking on 'bill-in-progress'.

From the logs, the search template is not complete like "select X from /item where and item_t.poid_id0..." , there is no condition between 'where' and 'and'.

ERROR
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STEPS
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1. Create an account that has an unbilled amount.
2. Make an item level adjustment.
3. Make an event level adjustment.
4. Open this account in Customer Center.
5. Go to Balance tab and click on hyperlink 'Bill in progress'

The 'Bill in progress' page gives error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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